My Passport Ultra for Mac is formatted for Time Machine and ready to deliver plug-and-play storage out of the box. With WD Discovery™ software, you can also work across both Mac and PC. We provide a downloadable HFS+ driver for Windows® 10, 8.1 or 7 to enable you to read and write to your My Passport Ultra for Mac drive without reformatting. With a compact design, high capacity, and your choice of local or cloud backup, your My Passport drive fits perfectly into the busy life of anyone with an on-the-go digital life. Back Up Automatically — The My Passport drive comes equipped with WD Backup software to help make sure your photos, videos, music and documents don’t get lost.
For Mac users, please turn to Pavtube ByteCopy for Mac to make a DVD to WD My Passport Ultra copy/backup on macOS Sierra. Besides WD My Passport Ultra, you can also use the program to copy or backup DVD to WD My Cloud Ultra 2, WD EX2 Storage, etc. You can also check the box to ‘Back Up Automatically’ if you would like your Mac to kick off a backup when your WD My Passport backup drive is connected to your Mac. You can kick off a Time Machine backup straight away, when your My Passport drive is connected to your Mac, by heading to the top of your desktop and selecting the Time.
Summary: This article analyzes why the WD My Passport for Mac drive is not mounting/working on Mac and how to fix this issue. If you worry about losing data, you can recover data from the WD hard drive with iBoysoft Data Recovery for Mac at first.
What is meant by mounting a WD My Passport drive on Mac?
The WD My Passport for Mac hard drive is specially designed for Mac mini computers, iMacs, MacBook Pro and MacBook Air. You can access My passport for Mac drives only when macOS recognizes the format of the drive. This process is called mounting.
However, once your computer fails to recognize that format (also known as file system), the WD My Passport for Mac hard drive is not mounting on Mac computer.
Why is WD My Passport for Mac not mounting?
WD hard drives, including My Passport and Easystore, won't mount on Mac when the disk format is not recognized. Such error could be caused by virus infection, sudden power failure, sudden power outage, unwanted interruption during transferring data, etc. If the external hard drive won't mount, you can't open this WD My Passport for Mac drive and access your important files.
Here is one typical case from forums:
WD My Passport for Mac hard drive (2 TB) won't mount on my MacBook Air, grayed out in Disk Utility. I have 1 TB family photos on this hard drive, which are very precious for me. How to fix if WD My Passport for Mac not working on Mac? Any data recovery solution? Thanks a lot!
If you haven't got an effective workaround when WD My passport hard drive fails to mount in Finder or Disk Utility, this page will help. You'll know how to mount the Western Digital my passport drive on Mac again.
How to fix the unmounted WD My Passport hard drive on Mac?
The connected WD My Passport drive should be automatically mounted on the desktop, in Finder and Disk Utility. When it won't mount on Mac as you expect, you can try these methods.
1. Show the mounted WD My Passport for Mac hard drive on Mac destop
Sometimes, the My Passport drive is recognized and mounted by the Mac, and you just don't see it. You can go to Finder > Preferences and confirm if the 'External Disks' under 'Show these items on the desktop' is selected. This will ensure if the external drives connected to this Mac are allowed to show on the desktop.
But if your WD My Passport drive is not even showing up, it's reasonable that you can't see it mounting on Mac. Then, you shoud check the connections and some hardware issues.
2. Force Mount the WD Mac hard drive in Disk Utility
You can go to Utility and see if this hard drive appears in the left sidebar. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the 'Mount' button to force mount the hard drive. However, if this external hard drive is corrupted, the 'Mount' button will not be available and you need to try the next solution.
But sometimes, you can't mount a hard drive on Mac because of internal disk errors like file system corruption, partition table lost, the directory is corrupted, etc. You WD My Passport for Mac drive won't be recognized by your Mac in these cases. Fortunately, you can fix the hard drive not mounting issue with the native disk repair tool, First Aid.
3. Run First Aid to fix WD My Passport for Mac not mounting error
First Aid is a Mac built-in tool to verify and check minor problems of a hard disk. Whenever you can't mount a WD hard drive or My Passport for Mac is not working, First Aid should be a good disk repair tool.
Step 1: Go to /Applications/Utilities/Disk Utility/, then click Continue.
Step 2: In the sidebar, select the unmounted WD My Passport for Mac hard drive.
Step 3: Click the 'First Aid' button.
Step 4: Click Run.
If Disk Utility reports that the WD My Passport for Mac hard drive appears to be OK or has been repaired, you're done. Otherwise, this WD My Passport drive has been corrupted. You have to retrieve your data from this corrupted hard drive as soon as possible.
When those methods didn't make any difference and the WD My passport for Mac hard drive is not mounting still, you need to check some hardware issues that get involved in the disk connection.
Let's start with some basics factors.
4. Check the power supply of the WD My Passport for Mac drive
It's well known that insufficient or no power supply in USB ports could also lead to hard drive not mounting issue. Therefore, you should make sure the WD My Passport for Mac hard drive is getting the appropriate power. If the drive came with a Y-cable, use both USB connectors. Moreover, do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
5. Check the USB cable
When external hard drive is not showing up on Mac, ensure the cable is properly connected to both the drive and computer. Then try connecting your WD My Passport for Mac hard drive with a new USB cable if you can fetch another one.
6. Check the USB port of your Mac
If the problem still continues, try using a different USB port. Perhaps your Mac has two USB port - the back and front ones. Assuming the My passport driveis plugged in the front USB port, try to insert the drive to the back USB port.
7. Check for driver update
If the hardware seems to be OK, let's check the software that related to this disk problem. The My passport disk driver, a software component, bridges the operating system and the drive to communicate with each other. But the files of My passport driver could be deleted, outdated, or corrupted for virus invasion or misoperation.
So, when the WD My Passport drive is not working or the external hard drive won't mount on Mac, check the disk driver.
Step 1: Click the Apple icon and select 'App Store…'
Step 2: Click Update (NOT UPGRADE!) to install a specific update or Update All to install all available updates.
Sometimes, WD My Passport for Mac driver, software, and WD disk tool are needed, especially when you want to open a WD My Passport for Mac drive that is locked. You can go to WD official website and download software for WD My Passport troubleshooting and for WD My Passport driver update.
How to fix WD My Passport for Mac hard drive not mounting error without losing data?
However, if WD My Passport for Mac hard drive still won't mount on Mac, the last solutions is to reformat the hard drive. But reformatting will delete all data stored on the hard drive, and most of the time, many important files are stored on the WD My Passport for Mac hard drive.
If you haven't backed up important files, how can you recover files from the WD My Passport drive? It's high time to recover lost data from the unmounted hard drive first.
Step 1: Recover lost data from unmountable hard drive with iBoysoft Data Recovery for Mac
As for Mac data recovery, iBoysoft Data Recovery for Mac is highly recommended as it's a free Mac data recovery software. It can easily retrieve files from WD Passport drives. This software can recover lost data from corrupted hard drive, unreadable hard drives, formatted hard drives, unrecognized hard drives, unmountable hard drives, inaccessible hard drives, and recover lost data from uninitialized hard drive. You can use this hard drive data recovery software on macOS Catalina 10.15/Mojave 10.14/High Sierra 10.13/10.12 Sierra and Mac OS X 10.11/10.10/10.9/10.8/10.7.
1. Free download and install iBoysoft Data Recovery for Mac.
2. Launch iBoysoft Data Recovery for Mac and select the unmounted WD My Passport for Mac hard drive.
3. Click 'Scan' to search for all lost files on this drive.
4. Preview the listed scanning results, choose files we want, and click 'Recover' button to get them back.
Hopefully, you'll get all your files off after the WD My Passport is not working nor mounting.
Step 2: Fix WD My Passport for Mac drive not mounting error by reformatting
After getting lost files back, you can fix WD My Passport for Mac hard drive not mounting error by reformatting without worrying about losing data. This will reset the WD My Passport hard drive.
• Guide to reformat WD My Passport for Mac external hard drive
Conclusion
WD My passport for Mac hard drives always offer quick and easy way to expand the storage space of your computer. It has amazing features like cloud storage, password protection with hard drive encryption, and compatiblity with Apple's Time Machine backup software, so that you can store a massive amount of photos, videos, music and documents.
But the WD My Passport for Mac drive not mounting issue will call a halt on all these good things. You need to repair the WD My Passport for Mac that is not working or corrupted first, and recover data with the assistance of iBoysoft Data Recovery for Mac.
For any questions or suggestions, please email us below.
My Passport Ultra is a sleek, powerful and secure portable storage device, it is available in 500GB, 1TB, 2TB, 3TB and 4TB capacities, which are huge enough to take all your favorite photos, videos and music in the palm of your hand whever you go. Wish to enjoy all your favorite DVD movies on the portable smartphone or tablets when you are going out for a long journey but do not have enough space on your phone or tablet? Fortunately, you can store DVD movies on WD My Passport Ultra, which helps eliminate all your limited space concern.
Backup DVD to WD My Passport Ultra
As a hardware storage device, WD My Passport Ultra has no requirements on the file formats storing on it, however, it would be another story to copy DVD to WD My Passport Ultra. The main reason is that store purchased DVD are usually equipped with complicated copy and region protection, therefore, you won’t be able to make a copy or backup the data on DVD disc unless the protection are removed with a special program. Fortunately, there are many DVD Ripper application can do that job for you. Here, a workable and simple to use application called Pavtube ByteCopy, the program is powerful enough to bypass all the copy and region protection on DVD disc including DVD CSS, RCE, Sony ArccOS, UOPs, Disney X-project DRM directly from DVD disc without downloading any third-party application, you can then copy and backup the non-protected DVD to WD My Passport Ultra.
Different ways to Backup DVD to WD My Passport Ultra
The biggest merits of this program is that it allows you to copy DVD to WD My Passport Ultra in various different ways to satisfy your different usage.
For safe storage:
1:1 full disc copy of DVD with all your unwanted subtitle languages, audio tracks and chapter information.
Main movie copy of DVD without unwanted comments, advertisement, tidbits, etc.
For playback:
Lossless multi-track MKV copy from DVD with desired subtitle languages, audio tracks well preserved for playing on smartphone or tablets with Android video player or iPhone or iPad video player apps.
Popular digital file formats such as MPEG-4 or H.264 file format for smartphone or tablets
Specific smartphone or tablets preset profile formats with the optimal playback settings.
For Mac users, please turn to Pavtube ByteCopy for Mac to make a DVD to WD My Passport Ultra copy/backup on macOS Sierra.
Besides WD My Passport Ultra, you can also use the program to copy or backup DVD to WD My Cloud Ultra 2, WD EX2 Storage, etc.
Other Download:
– Pavtube old official address: http://www.pavtube.cn/bytecopy/
– Cnet Download: http://download.cnet.com/Pavtube-ByteCopy/3000-7970_4-76158512.html
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Step by step to Copy/Backup DVD to WD My Passport Ultra
Step 1: Load DVD disc into the program.
Launch the program, on the main interface, click “File” > “Load from disc” to load DVD disc with copy and region code into the program.
Step 2: Different ways to copy Blu-ray/DVD to WD My Passport Ultra.
Full disc copy
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Make a full disc copy by hitting the icon on the top tool bar of the main interface.
Main movie copy
From “Format” bar, select “Copy” > “Direct Copy” to copy the main movie of the Blu-ray/DVD disc.
Get a complete MKV output from Blu-ray/DVD by following “Multi-track Video” > “Lossless/encoded Multi-track MKV(*.mkv)”.
Tips: You can also choose to output other popular file formats or device and programs preset profile formats for using on different devices with WD My Passport Ultra according to your own needs.
Step 3: Start the conversion process.
My Passport Ultra Backup Mac Os
Go back to the main interface, press right-bottom “Convert” button to start DVD movie to WD My Passport Ultra copying or backup process.
My Passport Ultra Backup Mac Hard Drive
When the convesion is completed, click “Open Output Folder” on the main interface to pop out the folder with converted files for transferring to WD My Passport Ultra for storage or connecting WD My Passport Ultra to your smartphone or tablet for media playback.